You have a legal right to return any goods ordered within 30 days of receipt for replacement or a full refund provided the goods are in a resaleable condition. We are happy to exchange and refund goods outside this time limit.
If an item being returned is faulty we will repair, exchange or refund regardless of condition, though it is greatly appreciated if it is washed first.
It is the responsibility of the customer to ensure that they are ordering the correct product for their requirements. Equafleece staff only give advice based on past experience and the information you give them, and cannot be held accountable for any items that do not fit.
When you place your order, your card details are only held by our secure card processing provider, SagePay, in encrypted form. We do not have access to your card details.
If you wish to return a garment for a refund, or you are exchanging for a different priced garment, refunds can be applied to your card, but extra charges will require your card details to be taken again.
How to Return a Garment
Please contact us to arrange a FREE return and we will email you a returns label.
If you are upgrading and the cost is higher, we will contact you to take card details.
We aim to send out replacement garments within the same timescale as original orders.