We try to have a stock of all the items available for purchase on this website and to send out orders on the next working day after the order is received. We will let you know if for any reason we do not expect to be able to meet that deadline. In all cases, payment is taken at time of ordering.
Shipping is via the Royal Mail International Tracked service from the UK and is free to all USA addresses for orders under 2kg (4.4lbs). Orders weighing more than that will be sent via FedEx at a cost of $20 if under 20kg (44lb), or $40 if over that.
Orders normally arrive within 5–14 working days. If your order fails to arrive after 14 days, please contact us so that we can trace it.
Orders are shipped on DDU (Delivery Duty Unpaid) terms. Customs charges (import duty and taxes) and processing fees are payable by the customer, not by Equafleece Ltd.
We cannot be held responsible for delays in the shipping service.