Shipping
Dispatch Policy
Orders placed through this website can only be shipped to the USA or Canada. If you’re in the UK or elsewhere in the world, please order through our main website.
We aim to hold stocks of all the items for sale on this website. If the item isn’t in stock we aim to make and send it within 7–10 working days. We’ll let you know if for any reason we don’t expect to be able to meet that deadline. In all cases, payment is taken at the time of ordering.
We try to dispatch orders on the day the order is received, or the next working day. However, during quieter months (normally March–September) dispatch may take up to 5 working days due to courier collections being less frequent.
Shipping
Shipping is via a tracked service from the UK and is free to all addresses in the USA and Canada for orders under 30kg (66lbs).
Orders normally arrive within 5–14 working days. If your order fails to arrive after 14 days, please contact us so that we can trace it.
We cannot be held responsible for delays in the shipping service.
Customs Charges
USA
Any applicable customs charges, taxes and import duty (including tariffs) will be added to your order in the checkout, and paid for up-front. Your order will then be shipped on DDP (Delivery Duty Paid) terms. This means you won’t receive a customs payment demand when your parcel arrives in the USA, and it will clear customs much faster.
Pre-paid customs charges are not refundable after your order has been despatched.
Canada
Your order will be shipped on DDU (Delivery Duty Unpaid) terms. Any customs charges, taxes and import duty are payable by the customer, not by Equafleece Ltd.
